Returns & Exchanges
Due to the nature of our products, all sales are final; however, we are happy to assist with any items that arrive damaged or defective to ensure your beauty routine is never interrupted.
Contact Customer Care
Email our support team within 14 days of delivery with your order number and a photo of any damaged or incorrect items.
Verification Process
Our team will review your request and confirm if your item is eligible for a replacement or store credit based on our quality standards.
Secure Packaging
If a return is authorized, place the item securely in its original packaging to prevent further damage during the transit process.
Resolution
Once your return is processed, we will issue a replacement for the same product or provide a digital gift card for the original purchase price.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing